Refund Policy | Soma360

In short

Your first paid Soma360 subscription comes with a 7-day money-back guarantee: if Soma360 is not right for your institution, ask within 7 days of paying and we will refund that payment in full. The free trial costs nothing, and billing mistakes are always corrected.

Soma360 is a product of Frostwood Limited. This policy explains when we refund subscription payments.

1. Free trial

New institutions can try Soma360 free for 30 days. No payment details are needed to start a trial, so no charge is made and there is nothing to refund.

2. 7-day money-back guarantee (first subscription only)

If your institution is not satisfied with Soma360, you can ask for a full refund of your first subscription payment within 7 days of making it.

The guarantee applies once per institution, to the first paid subscription only.
It covers the first subscription payment in full, whether you chose monthly or annual billing.
It does not cover later payments, such as renewals.
It does not cover charges from other providers (see section 5).
When the refund is made, the subscription ends. You can export your institution's data before or after the refund.

3. How to ask for a refund

Contact us within 7 days of your first payment with your institution's name and the payment reference. We will confirm the refund and let you know how and when it will be paid.

4. Billing mistakes

If you were charged the wrong amount, charged twice, or charged for a period you did not agree to, contact us with your institution's name and the payment reference at any time. We will check our records and correct the mistake by refunding or crediting the difference.

5. Charges from other providers

Some services run on your institution's own accounts with other providers, so their charges are billed by them and are not refunded by Soma360:

SMS messages sent through your Africa's Talking account.
M-PESA transaction charges under your agreement with Safaricom.
Card payment fees charged by Paystack.
WhatsApp conversation charges from Meta.

Refunds of fees paid by your students are handled by your institution, not by Soma360.

6. Your data

You can export all of your institution's data at any time. When you leave Soma360, you can ask us to delete your institution's data.

7. Contact

For refunds and billing questions, contact us or message us on WhatsApp at 0796 429 489