Library, help desk, events & surveys
The everyday services of a campus
Libraries, help desks, events and feedback surveys are often run from exercise books and separate apps. In Soma360 they share the same students and staff, so there are no extra lists to maintain.
Same students, no extra lists
Every service uses your existing student and staff records.
Self-service
Students borrow, raise tickets, register for events and answer surveys from the portal.
Measured
Usage and feedback are reported and exportable.
Library, help desk, events & surveys
Library
Catalogue your books, track every copy, and run the issue desk with loans, renewals and fines.
- Catalogue with copies and numbered labels
- Issue desk for loans and returns
- Renewals, due-date reminders and fines
- Students see their loans in the portal
Library, help desk, events & surveys
Help desk
Students and staff raise tickets for technical, academic, finance, facilities and admissions questions. Tickets are routed to the right team and tracked to resolution.
- Ticket categories and routing to teams
- Response and resolution tracking
- Resolved tickets closed automatically
Library, help desk, events & surveys
Events
Publish open days, graduations and workshops with a public registration page, issue tickets and send reminders.
- Public event pages with registration
- Tickets for registered attendees
- Automatic event reminders
- Attendee export
Library, help desk, events & surveys
Surveys
Collect feedback on teaching, services and facilities from students and staff, and export the results.
- Surveys for students or staff
- Responses from the portal
- Results and export
How it works
Library, help desk, events & surveys, step by step
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1
Set up
Add your library catalogue, help desk categories, events and surveys.
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2
Serve
Students use each service from the portal.
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3
Improve
Use reports and survey results to improve services.
Who uses it
Built for everyone involved
Librarians
Run the catalogue and issue desk.
Support teams
Resolve help desk tickets.
Marketing and student affairs
Run events and surveys.
FAQ
Questions about Library, help desk, events & surveys
Can the library charge fines?
Yes. Loan periods, renewal limits and the fine per day are set by your library.
Can people outside the college register for events?
Yes. Events have a public registration page, which is useful for open days and graduation guests.
Can surveys be anonymous?
Yes. Each survey can be set as anonymous, and you choose whether it goes to students, staff or a particular class.
Works together with
Related features
Student portal
Profile, fee statements, results, announcements, downloads and requests.
Learn moreSMS, email & WhatsApp
SMS, email and WhatsApp from one place, with templates and delivery status.
Learn moreReporting
Enrolment, collections, balances, attendance and academic reports with export.
Learn moreSee how Soma360 fits your institution
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